A friend posted an entry about her laptop going on the fritz. She was ok with it, because she was covered by a warranty. However, she was told that it would be up to 3 weeks before the work would be done.
That happens a lot. No matter what you want to get done these days, "3 weeks" seems to be a magic number. It takes approximately 12 hours to build a computer, start to finish. The whole thing. So what exactly goes on there that it takes them 3 weeks to replace 1 part?
Someone suggested, however, that the 3-week period is caused by the sheer volume of repairs. Yayyy, there's a great advertisement for your product, huh? "Our Stuff Breaks Down by the Thousands!"
I noticed something else that has me curious. I needed to buy something for my kid's science project, and the product (a very simple item) was tagged with "ships in 2 to 4 weeks".
So, when an order hits the warehouse, do they print it out and tie it to a snail? I mean, the dumbest guy I know could take an order off a printer and find the item in less than a week. I think about the actual dynamics, you know? What happens between today and 4 weeks from now, you know, like step-by-step?
And don't get me started on the whole "Same Day Service" thing...