I happened to be making a return to Walmart late yesterday afternoon. The returns area is right up front by the cashiers, and I heard some very unhappy customers getting very riled up.
It started slowly, but it got ugly pretty quickly.
Seems like the good folks at Walmart had a problem redeeming all those gift cards that they didn't seem to have a problem selling (funny how it works like that?). Their "third-party verification" company had a "system error" which rendered the gift card balances to $0. (again, funny how that happens, notice nobody's cards erroneously went to $1 million).
I just wonder if this "third party" is another one of those "outsourced" parts of the business?
Another "WOW"... I had purchased a video camera for my oldest girl. It turned out to be the wrong model. She wants to be able to share her videos, YouTube, email back and forth, etc., and the camera we chose didn't do it. The salesperson insisted it did, but that's for another day.
We returned it, and went to a store where I thought the salespeople would be a little more capable and qualified. Circuit City.
After explaining exactly what we wanted to buy, the salesperson presented us with a Canon that was said to be "exactly what we needed!"
It wasn't. You can't tell this stuff from reading the outside of the box, you have to open it. But we didn't know, so we took his word for it. His word was worthless. Or more accurately, it was worth about 55 bucks. That's what Circuit City charged me as a "restocking fee", despite the fact that I only bought it at the salesperson's recommendation.
I immediately thought of that Dire Straits tune, Money For Nothing, except there were no "chicks for free", ya know?
Seems that they allow themselves to keep a healthy portion of your purchase price simply because you open the box. I wanna get in on that...I'll sell you products that are completely wrong, then keep a vig when you return it. Nice. Something to consider in the New Year, huh?